At TG Dental, we are committed to protecting your personal health information and respecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).

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1. Collection of Personal Information

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We collect personal information to provide quality dental care and improve your experience on our website. This may include:

• Full name, contact details, and health card number

• Dental and medical history

• Insurance information

• Billing and payment details

• IP address and browser type (if visiting our website)

 

2. Use of Personal Information

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We use your information to:

• Provide and manage your dental care and treatment

• Communicate with you about appointments or treatments

• Process payments and insurance claims

• Maintain records as required by law

• Improve our website and services

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We do not use your personal information for marketing purposes without your explicit consent.

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3. Disclosure of Information

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We will only share your information:

• With other health care providers involved in your treatment

• With your insurer to process claims

• With regulatory bodies as required by law (e.g., dental college, Ministry of Health)

• With third-party service providers who assist us with administrative tasks (e.g., cloud storage or website management), all of whom are bound by confidentiality agreements

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We will never sell your information to third parties.

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4. Consent

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By providing us with your personal information, you consent to its collection, use, and disclosure as described in this policy. You may withdraw consent at any time, subject to legal or contractual obligations.

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5. Website and Cookies

 

Our website may collect certain technical information (like your IP address, browser type, and pages visited) to help us understand website traffic and improve functionality. We may use cookies, which you can disable through your browser settings.

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6. Safeguards

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We take reasonable administrative, technical, and physical safeguards to protect your personal health information, including:

• Encrypted digital storage and secure servers

• Password-protected systems

• Limited access to authorized staff only

• Locked filing cabinets for paper records

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7. Your Rights

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You have the right to:

• Access your personal health records

• Request corrections

• Withdraw consent (except where prohibited by law)

• File a complaint with Ontario’s Information and Privacy Commissioner (IPC)

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To exercise any of these rights, please contact us at tgdental.ca or 416-736-4379.

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8. Retention and Disposal

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We retain personal health information for the period required by law and our regulatory college (typically 10 years after the last visit or age 18, whichever is later). After that, it is securely destroyed.

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9. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on our website and effective upon posting. Your continued use of our services indicates your acceptance of the revised terms.

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10. Contact Us

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If you have any questions or concerns about our privacy practices, please contact:

• TG Dental 

• 2061 Steeles Avenue W., Toronto, ON, M3J 3N3

• 416-736-4379

• tgdental.ca